Refund policy

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

Your purchased product must return to us in a new condition - unwashed or used, tags on and in its original packaging. We are not able to refund or exchange items that appear to have been used, washed, or removed from their original packaging. You also must include a copy of your invoice with the return. We do not cover postage costs for cancellations or returns. Once we have received and inspected the goods, we will organise an exchange, credit note or refund your payment in full, minus the initial shipping costs. You will be notified of this via email. 

You can always contact us for any return questions at hello@snugglehunnykids.com.au

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@snugglehunnykids.com.au