Work with us
Customer Care and Community Coordinator (Part time hours available)
We are looking for a passionate Customer Care/Community Coordinator to join the team and give our customers a beautiful snuggly experience. This role reports to the COO and will work closely with the CEO, Marketing team, Wholesale and Operations team - in fact everyone!
This is the perfect role for someone who is passionate about Snuggle Hunny, baby products, customer experience, and helping grow a beautiful baby brand. It's a hands on role so you'll be answering the phone, managing live chats, engaging with social, emails and making sure our wholesale and retail customers have a great experience. You will need to be proactive and a self starter as every day is varied. You'll also help with other office admin as time allows.
This role is based at our office in Rouse Hill. We are open to part time hours for this role so eg, it could be 9am to 2pm.
Responsibilities:
- Manage queries from customers via phone, Livechat, emails and social media
- Social media community management - respond to comments and queries
- Answer all enquiries in a timely manner
- Put customers first to deliver the best experience possible with a positive can do attitude
- Other possible tasks include assisting with photoshoots, social media, and wholesale management
- Office admin as time permits
Experience and Skills
- Minimum 2-3 years' experience in a Customer Care role
- Community management experience
- Demonstrable experience with wholesale stockists and/or sales.
- Ecommerce/ retail experience
- Problem solving skills to help customers find solutions
- Strong organisation, prioritisation and time management skills
- Hands on can-do attitude
- Innovative and thinks outside the box
- Obsessive attention to detail
- Good communication skills
- A passion for brand and values
- Ability to work autonomously and collaboratively
The Benefits
- Competitive salary
- Fantastic discount
- Plenty of free parking
- Beautiful office with float centre, gym, cafe all next door and shopping centre close
- Inspiring, passionate and driven team
Our Culture
We are a collaborative team that likes to get things done whilst having fun. We pride ourselves on being kind, inclusive, passionate, positive and we always do the right thing. We love to work with people with similar values.
Ecommerce Specialist/ Coordinator
We are looking for an experienced ecommerce coordinator/ specialist. This role reports to the COO and will work closely with the CEO, Buying and Marketing team.
If you have a solid experience in working on a Shopify Plus website and are passionate about ecommerce, our products and brand this could be a perfect fit. This is a hands on and varied role and a new role to our business due to our growth. so you can help mould this role as we grow.
You will have strong communication skills and ability to work collaboratively as part of a dynamic and very transparent team. You will have strong commercial acumen, a high level of attention to detail and also be creative and focused on the user experience as we continue to optimise our customer experience. We have won several website awards so are very focused on the experience.
This role is based at our office in Rouse Hill. We are open to part time hours.
Responsibilities:
- Day-to-day management of websites including products, content, promotions and merchandising
- Maintaining product data across all categories for our websites, ensuring product imagery, pricing and product descriptions are accurate and up to date and delivering the best experience possible
- Ongoing maintenance across all the websites
- Optimise and improve the website experience
- Work with the dev agency to help implement and test work underway.
- Help work on our marketplaces
- Help manage the photoshoots
Experience and Skills
- Minimum 2-3 years' experience in an ecommerce role
- Experience using Shopify or similar
- Experience with photoshop or Canva a bonus
- Excellent analytical skills
- Problem solving skills to help customers find solutions
- Strong organisation, prioritisation and time management skills
- Hands on can-do attitude
- Innovative and thinks outside the box
- Obsessive attention to detail
- Good communication skills
- A passion for brand and values
- Ability to work autonomously and collaboratively
The Benefits
- Competitive salary
- Fantastic discount
- Plenty of free parking
- Beautiful office with float centre, gym, cafe all next door and shopping centre close
- Inspiring, passionate and driven team
Our Culture
We are a collaborative team that likes to get things done whilst having fun. We pride ourselves on being kind, inclusive, passionate, positive and we always do the right thing. We love to work with people with similar values.
